FAQ

We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24-48 hours of receiving a message or email.

Yes, please let us know as soon as possible. Generally, we can update a shipping address within the same day. However, once an order is dispatched we will not be able to update the delivery address.

Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 48 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.

Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). You will receive an email when the order is shipped out which will contain a link to track it.

Depending on the size of your order you may receive separate packages that may possibly arrive 1-3 business days apart.

In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 1 week, we will refund you for those items.

We apologize that your shipment didn't arrive in perfect condition!

If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 30 days prior to the delivery of your order so make sure to contact us within that time frame. To get a hold of us to assist you please either use the 'Contact Us' tab or email us at support@elevateanywhere.com.

Simply use the tracking link provided in the shipping confirmation email to see where your package is. If you need further assistance, please email us at support@elevateanywhere.com and we can help you.